TiE Pune in association with Zendesk and VSynergize pres...
Aug 10, 2017
04:30 PM - 08:00 PM
Bajaj Gallery, 5th Floor - ICC Towers, A Wing Senapati Bapat road

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Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CTO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage.

TIE partners with Vsynergize and Zendesk for a thought leadership event on shaping the future of customer experience, where we’ll show you why CX should be a key component of any business strategy.
We are also launching a custom build CX Assessment Tool. Find out how the CX you provide measures up in your industry and get a personalized CX Scorecard and a detailed complementary action plan.
The event also provides you the opportunity to network with CX leaders across industries and learn best practices. 

Flow of the event:

1. Top trends driving Customer Experience (CX) in 2017
2. Why CX and Why now?
3. The 4 key elements of creating compelling customer experiences
4. Real life success stories of organisations leading in CX

Panel discussion on “Blending the traditional with the new: delivering consistent experience in an omni-channel world”
- Emerging channels and how organizations should tap to win the customer
- Chatbots and AI - hype or reality?
- Why should CX be part of core strategy

CX Playshop with Lego Bricks:

In the 21st century, customers are more connected with the emergence of newer & inter-connected digital platforms. Customer Experience Management is an important pillar of Brand Equity. Customers are the driving force behind everything a business.

For any organisation (irrespective of its size, sector & industry) to lead the market, having a customer experience & customer centric culture is an important imperative.The responsibility of customer experience management in an organisation is with all the employees. 

Organisations that play well know how to explore, innovate and think unconventionally.

The Lego PlayShop will help you understand importance of
A) Decoding WOW moments of Customer Experience
B) Dimensions of building a Customer Centric Culture in an organisation
C) How to take Customer Experience Management deeper and wider in the organisation?


Vinay Mathews

Vinay Mathews is the Founder & COO at Faircent, India’s largest peer-to- peer lending platform. Having pioneered the concept of online peer-to-peer lending in India with Faircent, Vinay has been instrumental in the company’s growth since its inception. His long and successful track record in driving business and revenue growth for internet businesses has helped him establish Faircent as the largest P2P lending platform in the country.

An expert with over 20 years of experience in scaling up operations and delivering profitable growth for internet businesses, Vinay holds a Master’s degree in Business Administration from the Institute of Management Studies, Devi Ahilya Vishwavidyalaya. He has held leadership positions with several renowned organisations like The Indian Express,, Sify, and Bennett, Coleman, and Co. Ltd over the course of his career. Prior to founding Faircent, he was serving as National Head and Associate Vice President – Sales & Service Delivery for

Abhiraj Singh Bal

Abhiraj is the Cofounder of UrbanClap, India's largest home services marketplace. UrbanClap helps customers hire trusted and reliable home services - from beauticians to yoga trainers, plumbers to interior designers etc. It has a presence in all major metros of India, and through its verified network of 60,000 service partners, has offered services to 30 lakh consumers since inception in 2014. 

Abhiraj has won numerous awards, such as the Fortune 40 under 40 for 2017, The Forbes 30 under 30 etc. He is on the NASSCOM Internet Council, and the Domestic Workers Sector Skill Council of the Government of India. In his past life, he was a consultant with The Boston Consulting Group, advising Fortune 500 companies across India, South East Asia and Europe. Abhiraj holds a Bachelors degree in Electrical Engineering from IIT Kanpur, where he was on the Dean's list, and an Masters in Business Administration from IIM Ahmedabad, where he was an industrial scholar. 

Harsh Shah

Harsh is one of the founders of Fynd, India’s largest online to offline fashion platform. At Fynd, Harsh manages the business and supply aspect of things. Prior to Fynd, Harsh was the founder of Shopsense, an in-store customer engagement company. Harsh finished his engineering from IIT Bombay and briefly worked as an analytics and management consultant at Opera Solutions.

Event in association with:




  1. ​Bajaj Gallery,
    5th Floor - ICC Towers, A Wing Senapati Bapat road,
    Pune, Maharashtra, India


Organiser : TiE Pune

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TiE Pune in association with Zendesk and VSynergize presents a session on What Customer Experience means in 2020 - Are you Prepared?

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