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KM and Automation: Implementing the Opportunity Roadmap

What are some ways of mapping out the scope of automation in the next-gen enterprise? How will bots and machine learning affect consumer and employee engagements? How will existing best practices be enhanced by the use of automation? This panel will begin by charting out the impacts and evolution of automation, and provide real-life scenarios of how this is affecting the knowledge management (KM) function. It will cover how KM interacts with analytics and AI in the decision making process, and provide tips and guidelines for the KM community.

Panelists: from Happiest Minds, Grant Thornton, Wipro, MindTree

Nikhil Nulkar is the KM Lead at Happiest Minds. He helps organisations on their digital workplace journey by building a learning culture, enabling workplace collaboration, designing enterprise information systems strategy, facilitating community engagement and in product management. He focuses on evangelising culture change, platform adoption, and leadership coaching on various aspects of future of work. With close to 12 years of experience, he believes that the key elements of erstwhile KM have evolved into the fundamental pieces of today’s digital workplace.

Balaji Iyer heads the Knowledge Management practice at Grant Thornton’s Shared Services Center in India. He has over 13 years of experience in the Global Knowledge delivery (BIG 4 and third-party) including Research & Analysis, Knowledge Management, Content Strategy & Deployment, New Service Incubation and Knowledge transformation work streams out share services. He was earlier Knowledge Operations Leader at EY, and with RocSearch India and All India Radio. He is a certified Six Sigma Green Belt. He graduated from University of Delhi and Institute of Media Studies & Information Technology.