About the Workshop Speaker:
Siddaarth (aka Sidd) is one of the lucky few to possess diverse work experience revolving around various facets of the buyer’s journey and has played vital role in formulating and implementing GTM Strategies at Freshworks ranging from customer Acquisition to Engagement to Retention.
Currently Sidd is the Customer Success Manager for UKI region and will be based out of the London office.Professional repertoire aside, Siddaarth is a professional Cricketer and a sucker for sit-coms and Superhero flicks.

Area of Expertise: B2B Sales | Customer Success Strategies | Account Management | | Business Development | Sales Prospecting Format:45 minutes presentation15 minutes QnA with the audience

Key takeaways: 
+ Customer journey for a SaaS based product
+ Measuring customer satisfaction
+ Key differences between customer support and customer success
+ Customer success engagement model
+ Tips and best practices
+ Roles and responsibilities of a customer success manager

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