Emerging Digital Frontiers Part 2
Jul 28, 2021
05:30 PM - 06:30 PM (America/New_York)

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Emerging Digital Frontiers - Part II
Realizing the Potential  
JULY 28 | 5:30 PM

This is Part 2 of the two-session series, TiE NJ program on Emerging Digital Frontiers led by Charter Member Rajesh Makhija, CEO GoGestalt, & Executive Director – McorpCX 

In Part 1, our esteemed panel of speakers Mukul Pandya, Senior fellow, AI for Business, Wharton Customer Analytics, The Wharton School, University of Pennsylvania and Mary Purk, Executive Director, Wharton Customer Analytics, helped to demystify the emerging digital technologies such as Multiexperience, Augmented Intelligence & Trends in AI and why they are considered to be the biggest developments of 2020.

In Part 2 - REALIZING THE POTENTIAL join us for a discussion with practitioners who are exploiting these technologies commercially successfully. 

Topic 1: Customer Experience – Wave 4
Topic 2: AI in Financial Services


5:30 PM - Raman Kapur, President, TiE NJ 

5:32 PM - Charter Member Introductions 

5:35 PM -  Emerging Digital Frontiers Part 2


Michael Hinshaw - CEO, McorpCX

Dr. Deepak Dube - CEO, Datanomers 


Rajesh Makhija, CEO, GoGestalt Inc. & Executive Director – McorpCX

Michael Hinshaw
President, McorpCX

Michael Hinshaw leads customer experience strategy, design, and consulting firm McorpCX, where he and his team help companies integrate digital and customer-centric innovation to improve business performance, by transforming how they interact with customers. 

Recognized as a digital transformation and customer experience thought leader by organizations including Kennedy Consulting Research & Advisory - the world’s leading source of consulting market analysis - Forrester Research and others, he is also on multiple “Global CX thought leaders to follow” lists such as Top 20 Customer Experience Leaders to Follow, Top 25 Customer Service Influencers, Top Customer Experience Influencers, and many others.

Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive, customer-centric innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it.

In addition to his speaking on these subjects around the world, Michael has been published and quoted in dozens of publications ranging from Harvard Business Review and Fast Company to American Executive, Forbes, and Time.  

As a consultant to senior management, some of the leading organizations he has advised include Intel, Microsoft, Best Buy, Danone, lululemon, and Staples. Michael is also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business and has held board seats at publicly traded, private, and non-profit firms.

Dr. Deepak Dube
Founder and CEO, Datanomers

Deepak Dube completed his doctorate in Computer Science in 1994 in performance modeling of data networks. He joined Bell Labs as a research scientist in wireless networks, working on access technologies.
Very early on, he saw the immense impact intelligent machines would have on society; to see this vision take shape, he joined IPsoft, where as CTO he has led the drive for "automation of enterprise process/workflows," by predictive analytics powered by statistical machine learning. Today, this intelligent machine "works from the cloud" at Datanomers, building smart apps for FIs.

WIDE RANGE OF EXPERIENCE – CEO, Datanomers,, an IPsoft spin-off (4 years); CTO, IPsoft, (6 years); Distinguished Member Technical Staff, AT&T Bell Labs (16 years); Adjunct Faculty, Computer Science, New York University (2 years); Ph.D., Computer Science, Illinois Institute of Technology, Chicago (4 years)

Rajesh Makhija
CEO, GoGestalt Inc. & Executive Director – McorpCX

Rajesh is an avid digital technology enthusiast and a practitioner. He is currently the CEO of GoGestalt, a revolutionary digital workforce transformation company. He is also the executive director at MCorpCX, one of the leading customer experience management organizations. Additionally, he is the founder of 92angels, an angel investment organization.

Previously, until May 2018, Rajesh was the CEO of Mphasis Wyde and Eldorado. Rajesh led a quick pace complete turnaround of both Eldorado & Wyde during his 4 years’ tenure. In recognition, in June 2017, Rajesh was awarded the Gold Stevie Award for "Executive of the Year" at the American Business Award. More recently in 2019, he was recognized as the speaker of the year by IEEE, NJ for his talks on Blockchain and AI / ML. 

Organiser : TiE New Jersey

TiE New Jersey

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