Be a part of an insightful webinar #SMBAhead, on Emerging Opportunities for SMBs from IT & ITES, led by TiE and powered by AISPL, to know how AWS is working with SMBs to help customers in the sector in enabling their digital transformation journey and effectively manage and improve the company's infrastructure.

With the emergence of digital technologies, the IT&ITES industry has seen disruption in recent times. The cloud has become the foundation of the modern workspace. As SMBs in the IT/ITes sector take the advantage of moving their mission-critical workloads to the cloud, they are also leveraging new-age technologies such as analytics, AI/ML to manage workloads, and enable control with agility to scale their business operations.

Partha Desarkar

Whole-time Executive Director and Global CEO, HGS

Partha De Sarkar is the Chief Executive Officer of HGS and leads the organization across all its geographies. He is also an Executive Director of the HGS Board of Directors.

Partha has more than 25 years of experience in customer service and operations across industries such as Banking, Financial Services and Health Insurance. Prior to joining HGS, Partha has worked with Deloitte Consulting, GE Capital International Services and Bank of America.

Partha holds a post-graduate degree in Management from the Indian Institute of Management (IIM), Bangalore, and a Masters degree in Technology from the Indian Institute of Technology (IIT), Chennai. He has also done his Ph.D. in Strategic Management at IIT Delhi.

Jhankhana Desai

Managing Director, KServe

Jhankhana Desai (JD) is the Founder & Managing Director of KServe. She incepted KServe in 2008, supported by an extremely passionate and experienced team. Together they set up a state-of-the-art facility with the best technology infrastructure they could establish at that point in time.

Since then, there has been no looking back and KServe has grown stronger with every passing year under her aggressive, yet compassionate leadership. Her team embodies her spirit of always aligning with their customers’ vision and putting themselves in their shoes to serve as a true partner.

Prior to founding KServe, JD worked with some of the best industry leaders in India suhc as Colgate Palmolive, Ricoh, Vodafone and GTL.

Amit Jain

Managing Director, TechnoPurple

Amit Jain is the Founder, Managing Director and Chief Problem Solver at TechnoPurple Tracking. He is passionate about helping companies having large, distributed field workforce achieve higher sales and deliver better service. He assists businesses, in 30+ countries, measure their on-field employee efficiency, plug leakages and boost profitability by leveraging the power of all available location tracking technologies.

Using the right mix of GPS, WiFi, Bluetooth, NFC, Barcode, QR Code - he ensures that the right employee does the right job at the right location in the right time slot.

No more scanning heaps of paper reports to find the Who- Where - When - What - Why - Whom. He gets all the right answers to questions that matter for the profitability of your business - real-time, every time.

Irrespective of the domain - FMCG, Pharma, Banking, Telecom, Infrastructure, Advertising, Facility Management, Security, Hospitals, Airports, Political Parties.

Irrespective of the workflow - Sales, Service, Delivery, Collection, Brand Campaigns, Maintenance, Patrolling, Contact Tracing, Customer Service, Electioneering.

For path-breaking innovation in the field of location-based services (LBS), TechnoPurple has been won top accolades from The Economic Times - The Power of Ideas, Department of Science & Technology (DST) - Government of India, Indian Merchants Chambers (IMC), Middle East Facilities Management Magazine by ITP.

Rahul Arora

Founder-MD, Netpro Technologies

Rahul is a serial entrepreneur with a love for Technology. He has extensive experience in startups, having started his career with Nexion (a telecom startup in the US), later acquired by Fujitsu. He then joined Sycamore Networks, Inc., US, as a founding team member where he set up the Software and Drivers team.

After spending several years in the Telecom industry in the US, he returned to India, to start GNet, a premier BI solutions company, which he successfully exited in Oct 2014. Rahul then ventured onto founding Sunoray, which built its own Saas CRM that covers the entire sales process end to end from Telemarketing to Field force management. Sunoray has been widely successful signing up SME’s and Enterprises alike.

Rahul hails from a family of Technocrats who has been in the IT business for over 40 years. Rahul holds an MS in Computer Science from Boston University, and a Bachelor’s Degree in Engineering (Electronics and Telecommunication).

Harshad Satam

AWS Manager, SMB Segment

Harshad Satam is a senior manager with AWS, where he leads Field Sales teams across India & SAARC for SMB Segment.

He has been with AWS for the past 7 years, and has served various roles in business development with the company, be it Digital Native Business, Territory Business, Named Accounts and so on.

In the past, Harshad has worked as a Brand Manager for IBM. He conceptualized GTM strategy followed with execution through half-yearly territory analysis, product positioning and sales plays, targeted marketing events for sustainable pipeline generation, face-to-face customer engagements and revenue closures.

Panel moderated by

Paul Mathew

Director - Analytics, AI & Data Lake, KPMG

Paul brings forth a unique concoction of old-school knowledge and next-generation forward-looking domains. Being among the first batch of millennials, he has been at the cusp of the Digital evolution. He has also been closely involved in India’s digital growth - 2G, 3G, mobile money, and telematics, and influence of the same in consumer behavior and business transformation. 

Paul is an Indian Institute of Management, Bangalore executive alum with hands-on Industry as well as Management Consulting exposure. Paul comes within Data & Advanced Analytics + Cloud + Future facing tech, across Banking/Financial Services, Telecom, Manufacturing, Pharma + Life Sciences, Consumer & E-commerce sectors. 

His 17 years of experience in partnering with, building, and managing high performing teams is summarised below:

 8 years of Consulting: Director, co-founded the Data & Analytics and Data Lake + Cloud practice at a Big4 firm 

9 years of Industry: Consensus Builder, Strategy and Product Marketing Head, executing high impact product campaigns, heading a $1 Billion business’s strategy office, Sales, PR & Brand, VAS, and CLM. 

Stints of pet projects: Recent pursuits include Behavioural Economics interventions, Policymaking for Men’s Health in India, Analytics for Social Development, Livelihood and rehabilitation of rural communities - fisherfolks, bamboo craft persons and handloom weavers. Paul is 4 x a Startup founder, 2 x a failure, 2 x successful; 1 x exit. He is a seasoned and efficient advisor to CXOs and senior management in strategic, operational, and implementation engagements. As a marketing and financial technology strategist, he has coached and successfully led several teams and initiatives across India, SEA, Africa, MEA, and other regions, primarily driving business demand and technology capabilities.